Shipping Policy
Processing Time
The time needed to prepare an order for shipping varies. Most items are ready to ship within 1-2 weeks. For details, please contact us.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Lost Items/Damages
We are not responsible for items that are lost by the post office. If you do not receive your item in a timely manner, please use the tracking number sent to you in your shipping confirmation e-mail and contact your postal service. If you receive an item that is damaged during transit, we do offer replacements within 3 days of receiving your product. If you do not contact us within 3 days of receiving your broken item, we will not ship out a replacement item.
Contact Us
If you have any questions on how to return your item to us, or about our Shipping and Return Policy, we're happy to help. Contact us at pottery@kingshome.com or (205) 677-2012.
Store Policies
We gladly accept returns and exchanges. In order to make a return or exchange, please contact us within 7 days of purchase, and ship items back to us within 14 days of purchase. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Unless defective or damaged upon arrival, custom or personalized items are not eligible for returns or refunds.Returns need to be shipped to 221 Kings Home Drive, Chelsea AL 35043
Front Porch Alabama Return Policy
You have 14 days from the receipt of the item to let Front Porch Alabama know there is an issue, and a total of up to 30 days from the receipt of the item to return it, if that is required. If your item arrives damaged, or defective, if it is the wrong item, wrong size, wrong color, or significantly different than it was shown online by the seller, reach out to Front Porch Alabama with your order number and a picture of the product(s) you received along with a short description of the issue. Front Porch will be happy to help you resolve the issue with the merchant. Visit Customer Support for the full policy and list of non-returnable items. https://frontporchalabama.com/customer-support/