We are here to help!
Our No. 1 goal is to deliver a first class shopping experience for you. The Front Porch Alabama team is on hand to help when you need it. We’ve pulled together a handy list of frequently asked questions to use as a guide while shopping on Front Porch Alabama. Of course, if you don’t see what you’re looking for, reach out to us. For general questions and customer support, please fill out the Customer Support Form. If you have questions about an order placed or product shipped, please see our Return Policies.
Help Center
We’ve pulled together some common questions and answers to help shoppers on Front Porch Alabama have a quality shopping experience.
How are products shipped? Products purchased are shipped directly from the vendors represented on Front Porch Alabama. You can view each vendor’s shipping policy by clicking on the shipping tab within an individual product description.
Can I choose a different shipping method? Because the shipping method is determined by the seller of the product, unfortunately, there is not an option to switch to a specific carrier or choose a different shipping method at this time. We understand that having flexibility in shipping preferences is important, and we appreciate your understanding as we work with our sellers to provide the best possible shipping options.
How can I change my shipping address? When you create a shopper account on Front Porch Alabama you have the option to save your billing address and shipping address within your account for a faster checkout. The addresses can be updated at any time by logging into your customer account by clicking account which is next to the cart icon in the top right corner of the site.
What are my payment methods? Front Porch Alabama uses payment processor Stripe which provides a world renown secure credit card processing system. We accept these major credit cards Visa, MasterCard, American Express, Discover, Diners Club and JCB.
How can I change my payment method? When you create a shopper account on Front Porch Alabama you have the option to save your credit card information within your account for a faster checkout. The card can be updated at any time by logging into your customer account by clicking account which is next to the cart icon in the top right corner of the site.
Am I required to create a shopper account profile to checkout? Creating a shopper account is optional on Front Porch Alabama. You can always shop and check out as a guest. The shopper account offers you the ability to check out faster by saving your account details. You can also view all of your current and past orders within your shopper account. You can find your customer account by clicking account which is next to the cart icon in the top right corner of the site.
Front Porch Alabama is a Marketplace of amazing shops, artists and makers from all over the state. We hope you love all of your purchases from Front Porch, but we know sometimes things don’t go as expected. We’re here to help! We accept refunds on all products except for nonreturnable items within 30 days of your purchase. It is important you contact us within 14 days of receiving the item so we can help you with next steps.
If you choose to exchange your item, we will process your exchange within 7 days of receiving your returned item. Please note that for exchanges initiated due to personal reasons, an additional fee for shipping will be charged.
Original shipping charges are non-refundable. If a return is made of an item that shipped with free shipping, the normal shipping charges for the shipping method used will be deducted from any refund. Some items may be subject to a restocking fee. Made to order items may incur significantly higher restocking fees per the manufacturer’s return policy. A minimum fee of 3.15% +.30 cents will be deducted from refund amounts for restocking, processing and handling.
To return an item for a refund, please send it back to the seller/merchant within 30 days of receipt. Once the returned item is received, your refund will be processed within 7 days. Expect the refund to appear on your credit card within 7-15 business days, as processing time depends on your bank.ned item.
If you receive a damaged or incorrect item, please take a photo and notify us immediately. We will process your request within 7 working days and send you a replacement item free of charge. Please note that we will not provide compensation or accept returns for items that have been damaged by the customer themselves.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
We will make all attempts to accommodate returns/refunds, however some items are non-refundable, including some closeout items. Please refer to our nonreturnable list.
Thank you for shopping with us, and we hope you have a pleasant shopping experience at Front Porch Alabama.
Ready to start a return? Please fill out our return form HERE and we will send you the return information for your order promptly.
Have questions? Please email us at info@FrontPorchAlabama.com
These items are non-returnable:
- Clearance items
- Food products (teas, spices and seasonings, coffee, supplements, etc.)
- Pet food
- Treats and bones
- Digital downloads
- Personalized items (unless the personalization does not match the customer request)
- Customized items (items such as graphic tees, sweatshirts, accessories, and jewelry that—not including size—require two or more customizations)
Non-Returnable Items Due to Hygienic Reasons:
- Diapers
- Swim diapers
- Pacifiers
- Potty training underwear
- Swimwear
- Bodysuits
- Costume makeup
- Masks
- Gloves
- Wigs
- Essential oils
Beauty items, which include, but are not limited to:
- Bath bombs
- Bath salts
- Bubble bath
- Deodorant
- Perfume
- Shampoo and conditioner
- Shaving cream
- Shower caps
- Soaps
- Toothbrushes
- Toothpaste
- Teeth whiteners
- Hair extensions
- Hair powders
- Hairspray
- Hair treatments
- Makeup (all)
- Nail pens
- Nail polish
- Skincare products (lotions, body scrubs, cleansers, face creams, lip scrubs, etc.)
- Blemish extractors
- Blender sponges
- Derma rollers
- Eyelash curlers
- Facial brushes
- Hairbrushes
- Makeup brushes
- Razors
- Tweezers
- Foot care products
- Earrings
Men’s grooming products:
- Beard oil
- Beard shaping tools
- Razors
- Shaving cream
- Shaving kits
- Trimmers and clippers
- Cologne
- Intimates:
- Bandeaus
- Boxers
- Bra accessories
- Bras
- Nursing bras
- Panties
- Shapewear
Pet grooming products:
- Brushes
- Deodorizers
- Mitts and gloves
- Nail/paw products
- Shampoo and conditioner
Be a part of our community.
Here at Front Porch Alabama we’re fostering a sense of community! We welcome your suggestions for products and shops you’d like to see on our site in the future. Growing and improving our marketplace community is important to us. Send us your ideas and feedback!