Nonreturnable Items
We accept refunds on all products except for the nonreturnable items listed below:
- Clearance items
- Food products (teas, spices and seasonings, coffee, supplements, etc.)
- Pet food
- Treats and bones
- Digital downloads
- Personalized items (unless the personalization does not match the customer request)
- Customized items (items such as graphic tees, sweatshirts, accessories, and jewelry that—not including size—require two or more customizations)
Nonreturnable Items Due to Hygienic Reasons:
- Diapers
- Swim diapers
- Pacifiers
- Potty training underwear
- Swimwear
- Bodysuits
- Costume makeup
- Masks
- Gloves
- Wigs
- Essential oils
Beauty items, which include, but are not limited to:
- Bath bombs
- Bath salts
- Bubble bath
- Deodorant
- Perfume
- Shampoo and conditioner
- Shaving cream
- Shower caps
- Soaps
- Toothbrushes
- Toothpaste
- Teeth whiteners
- Hair extensions
- Hair powders
- Hairspray
- Hair treatments
- Makeup (all)
- Nail pens
- Nail polish
- Skincare products (lotions, body scrubs, cleansers, face creams, lip scrubs, etc.)
- Blemish extractors
- Blender sponges
- Derma rollers
- Eyelash curlers
- Facial brushes
- Hairbrushes
- Makeup brushes
- Razors
- Tweezers
- Foot care products
- Earrings
Men’s grooming products:
- Beard oil
- Beard shaping tools
- Razors
- Shaving cream
- Shaving kits
- Trimmers and clippers
- Cologne
Intimates:
- Bandeaus
- Boxers
- Bra accessories
- Bras
- Nursing bras
- Panties
- Shapewear
Pet grooming products:
- Brushes
- Deodorizers
- Mitts and gloves
- Nail/paw products
- Shampoo and conditioner
Need help?
Contact us at support@frontporchalabama.com for questions related to refunds and returns.