Custom items that need to be shipped will be shipped within 7-10 days, unless otherwise communicated.

Once an Item is ordered, there are no refunds. We make all items custom, and we will make sure to communicate all orders with you, prior to making, to ensure correct details.

You have 14 days from the receipt of the item to let Front Porch Alabama know there is an issue, and a total of up to 30 days from the receipt of the item to return it, if that is required. If your item arrives damaged, or defective, if it is the wrong item, wrong size, wrong color, or significantly different than it was shown online by the seller, reach out to Front Porch Alabama with your order number and a picture of the product(s) you received along with a short description of the issue. Front Porch will be happy to help you resolve the issue with the merchant. Visit Customer Support for the full policy and list of non-returnable items. https://frontporchalabama.com/customer-support/