Orders are shipped within 1-4 business days.Pre-Orders are shipped in 1-2 weeks from order date to give time to create your order.

I have sensitive ears/skin, what kind of materials do you use?  I always use hardware that is lead and nickel free. Hardware that is used is gold plated, brass (can be raw brass that I treat for longevity before shipment - aka won’t tarnish for a bit), silver plated, titanium, gold filled or surgical steel.  Each piece that is available will have a description of what materials were used in the making of the product.

For returns/refunds:  Please see Front Porch return policy for info.  If an item is returned for a refund, it must be unused, not worn, and no damages as well as in its original packaging. Once the return is inspected, a refund will be issued to you if compliant.  Exchanges are not made for sanitary reasons. Non-returnable items consist of custom/personalized creations.

You have 14 days from the receipt of the item to let Front Porch Alabama know there is an issue, and a total of up to 30 days from the receipt of the item to return it, if that is required. If your item arrives damaged, or defective, if it is the wrong item, wrong size, wrong color, or significantly different than it was shown online by the seller, reach out to Front Porch Alabama with your order number and a picture of the product(s) you received along with a short description of the issue. Front Porch will be happy to help you resolve the issue with the merchant. Visit Customer Support for the full policy and list of non-returnable items. https://frontporchalabama.com/customer-support/