Shipping Policy
Thank you for visiting and shopping! Blue Skies Lettering ships all of our orders via USPS/UPS/FedEx. You will receive an email update with your tracking number once your order has shipped.
Processing and Delivery Times
All non-custom orders are processed within 2-3 business days. Custom orders are processed within 7-10 business days. Expected shipping time for standard orders is between 2-8 business days, for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number to track your order. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.Customs Fees and Import Taxes
Blue Skies Lettering is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).Contact Us
If you have any questions or concerns regarding your order, feel free to contact us at shop@blueskieslettering.comStore Policies
Refunds
Refunds can be issued on non-custom orders provided that the item is returned without damage and in its original packaging. Shipping for return must be paid by the buyer. If the order is a custom creation, a proof will be provided for approval. Once approved by the buyer, no refund may be issued.Cancellations
Orders may be cancelled within 24 hours of initial placement with no fee.Custom orders cannot be cancelled or returned once proof is approved and ordered.Non-custom items can be exchanged provide the item is not damaged and in its original packaging. Buyer is responsible for shipping in returns.Front Porch Alabama Return Policy
You have 14 days from the receipt of the item to let Front Porch Alabama know there is an issue, and a total of up to 30 days from the receipt of the item to return it, if that is required. If your item arrives damaged, or defective, if it is the wrong item, wrong size, wrong color, or significantly different than it was shown online by the seller, reach out to Front Porch Alabama with your order number and a picture of the product(s) you received along with a short description of the issue. Front Porch will be happy to help you resolve the issue with the merchant. Visit Customer Support for the full policy and list of non-returnable items. https://frontporchalabama.com/customer-support/